Appendix Z — REFERENCES AND SOURCES

~ 6 min reading

BOOKS

AGUAYO, R, Dr Deming—the Man who Taught the Japanese about Quality. Carol Inc, NY (1990); Mercury, London (1991).

BALESTRACCI, Davis. Data Sanity. Medical Group Management Association, Colorado (2nd edition, 2015).

BOORSTIN D J, The Discoverers. Random House (1983); Penguin Books (1986).

CAPRA F, The Hidden Connections. HarperCollins, London (2002).

CARLISLE J A and PARKER R C, Beyond Negotiation. John Wiley & Sons (1989).

DELAVIGNE K T and ROBERTSON J D, Deming’s Profound Changes. Prentice Hall, NJ (1994).

DEMING W Edwards, Some Theory of Sampling. John Wiley & Sons (1950); Dover Publications, NY (1966).

DEMING W Edwards, Sample Design in Business Research. John Wiley & Sons (1960).

DEMING W Edwards, Quality, Productivity and Competitive Position. Massachusetts Institute of Technology, Center for Advanced Engineering Study (1982).

DEMING W Edwards, Out of the Crisis. Massachusetts Institute of Technology, Center for Advanced Engineering Study (1986); Cambridge University Press (1988).

DEMING W Edwards, The New Economics for Industry, Government, Education. Massachusetts Institute of Technology, Center for Advanced Engineering Study, Cambridge University Press (1993, 2nd edition 1994, 3rd edition 2018).

EST. Abbreviation for my Elementary Statistics Tables (see below).

HUFF Darrell, How to Lie with Statistics. W W Norton & Co (1954); Penguin Books (1991).

ISHIWAWA I, Introduction to Quality Control. Chapman and Hall (3rd edition 1990). Originally published as Hinshitsu Kanri Nyūmon JUSE Press Ltd (1954, 3rd edition 1989).

KILIAN Cecelia S, The World of W Edwards Deming. SPC Press, Knoxville, TN (2nd edition 1992).

KOHN Alfie, No Contest: The Case Against Competition. Houghton Mifflin (1986).

KOHN Alfie, Punished by Rewards—the Trouble with Gold Stars, Incentive Plans, A’s, Praise and Other Bribes. Houghton Mifflin (1993, 2000)

KOYANAGI Ken-Ichi, The Deming Prize. See under “Booklets”.

MANN Nancy R, The Keys to Excellence. Prestwick Books, Los Angeles (1985); Mercury Books, London (1989).

NEAVE, H R, Elementary Statistics Tables. George Allen & Unwin (1981), Routledge (2nd edition 2011).

NEAVE, H R, Statistics Tables for Mathematicians, Engineers, Economists and the Behavioural and Management Sciences. George Allen & Unwin (1978), Routledge (2nd edition 2011).

NEAVE, H R, The Deming Dimension. SPC Press, Knoxville, TN (1990).

ORSINI, Joyce Nilsson, The Essential Deming—Leadership Principles from the Father of Quality. McGraw Hill (2013).

SCHERKENBACH W W, The Deming Route to Quality and Productivity. CEEPress Books, Washington DC (1986).

SCHERKENBACH W W, Deming’s Road to Continual Improvement. SPC Press, Knoxville, TN (1991).

SCHOLTES P R, The Team Handbook. Joiner Associates, Madison, WI (1988), Oriel Inc, Madison, WI (3rd edition 2003).

SCHOLTES P R, The Leader’s Handbook. McGraw-Hill (1998).

SHEWHART W A, Economic Control of Quality of Manufactured Product. Van Nostrand (1931); American Society for Quality Control (1980); CEEPress Books, Washington DC (1986).

SHEWHART W A, Statistical Method from the Viewpoint of Quality Control. Graduate School of the Department of Agriculture, Washington DC (1939); Dover Publications, NY (1986).

ST. Abbreviation for my Statistics Tables for Mathematicians, Engineers … (see above).

WALTON Mary, The Deming Management Method. Dodd, Mead & Co Inc (1986), Mercury, London (1989).

WALTON Mary, Deming Management at Work. Putnam NY (1990), Mercury, London (1991).

WHEELER D J, Advanced Topics in Statistical Process Control. SPC Press, Knoxville, TN (2005).

WHEELER D J, Making Sense of Data—SPC for the Service Sector. SPC Press, Knoxville, TN (2003).

WHEELER D J, Understanding Variation—the Key to Managing Chaos. SPC Press, Knoxville, TN (1993, 2nd edition 2000).

WHEELER D J and CHAMBERS D S, Understanding Statistical Process Control. SPC Press, Knoxville, TN (1985, 3rd edition 2010).

BOOKLETS

BDA BOOKLETS (now known as the Deming A5 Booklets and obtainable from the UK Deming Transformation Forum—see the “Internet Contacts” section).

  • A6. BDA, Profound Knowledge (1990).
  • A8. BDA, Performance Appraisal and All That! (1991).
  • A9. BDA, A System of Profound Knowledge (1991).
  • A10. BDA, Deming Speaks to European Executives (1991).
  • W2. TRIBUS M, The Germ Theory of Management (1993).

KOYANAGI Ken-Ichi, The Deming Prize. Union of Japanese Scientists and Engineers (JUSE), 1960.

VIDEOS / DVDs

For information on accessing items in this list, please see the “Internet Contacts and Addresses” section.

A Japanese Control Chart. SPC Press Inc (1990).

A Prophet Unheard. “Business Matters” series, British Broadcasting Corporation (1992)

Analysis of the Red Beads Experiment. WEDI.

Doctor’s Orders. Central ITV (1988). Regrettably does not appear to be currently available.

If Japan Can, Why Can’t We? NBC White Paper, Films Inc, Chicago. (Contact WEDI.)

Management’s Five Deadly Diseases. Encyclopaedia Britannica.

The Deming Library. Films Inc, Chicago. (Contact WEDI or the UK Deming Transformation Forum.)

  • Volume 1. The New Economic Age.
  • Volume 2. The 14 Points.
  • Volume 7. The Red Bead Experiment and Life.
  • Volume 8. Lessons of the Red Bead Experiment.
  • Volume 21. A Theory of a System for Educators and Managers.

The Deming of America. Petty Consulting Productions, Cincinnati.

The Experiment with the Red Beads. WEDI.

INTERNET CONTACTS AND ADDRESSES

(checked correct in January 2022)

(Note that 0 and 1 are digits and O and I are capital letters.)

A Prophet Unheard: https://www.youtube.com/playlist?list=PLCADAD3F2F91BD570

Balaji Reddie at the Deming Forum of India:

Chartered Quality Institute (UK): https://www.quality.org

Deming Alliance (UK): https://www.demingalliance.org

Deming Transformation Forum (UK): www.deming.org.uk

NB The Deming Transformation Forum’s website is no longer online. The linked 2012 archived snapshot is preserved here as a historical reference; the Booklets referenced throughout this course are no longer available via its former “Learning Store”.

Deming Learning Network (Scotland):

Gallery Furniture: https://www.galleryfurniture.com

JUSE (Union of Japanese Scientists and Engineers): http://www.juse.or.jp/deming_en/

Management’s Five Deadly Diseases: https://www.youtube.com/watch?v=ehMAwIHGN0Y

MIT Press (Out of the Crisis and The New Economics): https://mitpress.mit.edu/contributors/w-edwards-deming

Petty Consulting Productions (USA): https://www.PriscillaPetty.com

SPC Press Inc (USA): https://www.spcpress.com

“Springboard” article: https://demingalliance.org/resources/articles/understanding-variation-the-springboard-for-process-improvement

WEDI (The W Edwards Deming Institute) (USA): https://www.deming.org

Some colleagues (see my Preface in the “A. PLEASE START HERE” file) and I have made considerable efforts to trace copyright holders of content quoted in the course material. I would welcome correspondence from any that we have missed or been unable to trace.

I would similarly welcome correspondence if you discover any errors in the above contact addresses or indeed anywhere in these References and Sources or elsewhere in the course material.

Please contact me direct on .