ACTIVITY 11–b

~ 2 min reading + activities

Step 4: ACTIVITY 11–b

Last lap! As previously, but now in connection with Part D: “Knowledge of Psychology”. In this case, there are definitely links of both the kinds (i.e. the “what and why” and the “how”) considered in Activity 11–a. That is, some parts of this Psychology section of the System of Profound Knowledge demonstrate the need to adopt the 14 Points and cure the Deadly Diseases; other parts give very helpful guidance on how to do those things successfully.

POINT 1. Create constancy of purpose. (Day 4 pages 16–17.)

POINT 2. Adopt the new philosophy. We are in a new economic age, created in Japan. (Day 4 pages 18–19.)

POINT 3. Eliminate the need for mass inspection as a way to achieve quality. (Day 4 pages 20–21.)

POINT 4. End the practice of awarding business solely on the basis of price tag. (Day 4 pages 22–23.)

POINT 5. Improve constantly and for ever the system. (Day 4 pages 24–25.)

POINT 6. Institute modern methods of training. (Day 4 pages 26–27.)

POINT 7. Adopt and institute leadership aimed at helping people to do a better job. (Day 5 pages 2–3.)

POINT 8. Encourage effective two-way communication and other means to drive out fear throughout the organisation. (Day 5 pages 4–5.)

POINT 9. Break down barriers between departments and staff areas. (Day 5 pages 6–7.)

POINT 10. Eliminate the use of slogans, posters, and exhortations. (Day 5 pages 8–9.)

POINT 11. Eliminate work standards that prescribe quotas for the workforce and numerical goals for people in management. (Day 5 pages 10–11.)

POINT 12. Remove the barriers that rob hourly workers, and people in management, of their right to pride of workmanship. (Day 5 pages 12–13.)

POINT 13. Institute a vigorous programme of education, and encourage self-improvement for everyone. (Day 5 pages 14–15.)

POINT 14. Clearly define top management’s permanent commitment to ever-improving quality and productivity. (Day 5 pages 16–17.)

DISEASE 1. The crippling disease is lack of constancy of purpose. (Day 5 pages 18–19.)

DISEASE 2. Short-term thinking defeats constancy of purpose. (Day 5 pages 20–21.)

DISEASE 3. The effects of performance appraisal are devastating. (Day 5 pages 22–23.)

DISEASE 4. Mobility of management causes instability. (Day 5 pages 24–25.)

DISEASE 5. One cannot be successful on visible figures alone. (Day 5 pages 26–27.)

Please move to the next page for the conclusion.